Privacy Policy

 

Last updated: July 2025

1. Introduction

At Leadership Destination, we value your privacy and are committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020 and the Information Privacy Principles. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with our services, products, or website.

 

2. What Information We Collect

We may collect personal information such as:

  • Your name, company, email address, and phone number
  • Contact lists or CRM data you upload for our services
  • Call logs, transcripts, call outcome data, and related analytics
  • System access credentials (e.g. usernames, API keys)
  • Website interaction data (see Section 8 on Cookies

 

3. How We Use Your Information

We collect and use your information to:

  • Deliver our AI calling and leadership service
  • Access, integrate with, and support your technology systems
  • Accurately track service usage and manage billing
  • Communicate with you about service updates, support, or opportunities
  • Improve our tools, products, and customer experience

 

4. Disclosure of Information

We may share your information:

  • With subcontractors or contractors (including offshore) involved in service delivery
  • With third-party platforms you authorise us to integrate with (e.g. Retell AI, HubSpot, VoIPCloud)
  • If required by law or legal process
  • To enforce our legal rights, protect our systems, or resolve disputes

We will never sell your personal data.

 

5. Information You Provide About Others

If you give us information about other people (like your customers, leads, or contacts), you must:

  • Have the authority to provide their information
  • Ensure those people know they may be contacted
  • Be clear that calls may be automated or handled by an AI voice agent

You are responsible for ensuring this data is collected and provided lawfully. We accept no liability if your use of third-party data violates the Privacy Act or other regulations.

 

6. Data Security and Access

We take appropriate measures to protect your information, including:

  • Secure storage of call data, credentials, and records
  • Limiting access to only those who need it
  • Encrypting sensitive data where applicable
  • Monitoring system access and maintaining audit logs

If a privacy breach occurs that is likely to cause serious harm, we will notify you and report it to the Office of the Privacy Commissioner as required by law.

 

7. Offshore Access and Subcontractors

We may use subcontractors and platforms located outside of New Zealand. These providers are contractually required to maintain the security and confidentiality of your data. However, by using our services, you acknowledge that some of your data may be processed overseas.

 

8. Cookies and Website Tracking

We use cookies and other tracking tools to improve your experience on our website. This includes:

  • Google Analytics for website traffic insights
  • Facebook Pixel for remarketing and campaign effectiveness

These tools may collect:

  • IP address
  • Device type and browser
  • Pages visited and time on site
  • Referring source (e.g. from an ad or search engine)

You can disable cookies via your browser settings

 

9. Your Rights Under New Zealand Law

You have the right to:

  • Access the personal information we hold about you
  • Request corrections if information is inaccurate
  • Complain to the Privacy Commissioner if you believe your rights have been breached

To exercise any of these rights, email us at ai@leadershipdestination.com.

 

10. Data Retention

We retain personal data only as long as required for:

  • Service delivery
  • Legal or contractual obligations
  • Dispute resolution or auditing

Call activity and transaction records may be kept for up to 12 months or as agreed in your service plan.

 

11. Changes to This Privacy Policy

We may update this policy from time to time to reflect service or legal changes. We will update the “Last Updated” date above and may notify you via email or through the website.

 

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Social Biz Guy Limited

ai@leadershipdestination.com