Terms & Conditions

Terms and Conditions for Leadership Destination Services

Last Updated: July 2025

Social Biz Guy Limited, trading as Leadership Destination (”Leadership Destination”, “we”, or “us”), provides AI-powered calling services, AI consulting, and systems integration (collectively, the “Services”) to customers (”you” or “Customer”). These Terms and Conditions (”Terms”) govern your use of our Services. By engaging our Services, you agree to these Terms. We aim to write these Terms in plain English while maintaining legal robustness in accordance with New Zealand law and Commerce Commission guidance.

1. Definitions

Services: The AI bot phone calling services (using technologies like Retell AI), AI consultancy, and systems integration services provided by Leadership Destination, including any related software, platforms, or support.

AI Calling Services: Automated or semi-automated telephone calling using artificial intelligence on your behalf, including call scripting, voice interactions, and call analytics.
Consulting Services: Advice, development, and implementation support for AI solutions, business process automation, and related strategic guidance.
Integration Services: Connecting or configuring different software or platforms (e.g. telephony systems, CRM like HubSpot, marketing platforms like HighLevel) to work together with AI systems.
Customer Data: Any information, data, contact lists, recordings, content, or materials you provide to us or that we access on your systems in the course of delivering the Services. This includes personal information about individuals (such as call recipients) that you upload or ask us to contact.
Third-Party Platforms: External services or software that are not owned by Leadership Destination but are used in providing the Services, or with which our Services integrate. This includes (but is not limited to) telephony providers (e.g. VoIPcloud), AI platforms (e.g. Retell AI), customer relationship management systems (e.g. HubSpot, GoHighLevel), and other subcontracted services.
Agreement: Refers to these Terms and any additional written service proposal, order, or contract you enter into with Leadership Destination. In case of conflict, the written service agreement will prevail over these general Terms.

2. Provision of Services

2.1 Service Scope: Leadership Destination will provide the Services with reasonable skill and care, in accordance with these Terms. Our Services may include setting up AI-driven call agents, running call campaigns, customizing AI models, advising on AI strategy, and integrating various software systems as agreed in writing with you. We will use commercially reasonable efforts to ensure the Services operate effectively, but we do not guarantee that any particular results or outcomes will be achieved (for example, we cannot guarantee call recipients will respond positively or that integration will improve your business metrics).

2.2 Onboarding and Requirements: To enable us to deliver Services, you agree to provide timely access to any necessary systems, accounts, data, or information. For instance, you may need to provide administrator-level access to your CRM or other software for integration, or supply us with contact databases for AI calling. You will also clearly communicate your objectives and any specific requirements or compliance needs related to the Services.

2.3 Service Limitations: The Services may be limited or affected by the availability and performance of Third-Party Platforms. Leadership Destination may from time to time need to schedule maintenance or updates to our own systems or the integrated systems. We will endeavor to schedule any planned outages at convenient times and with notice to you. However, we reserve the right to suspend or modify the Services without liability if necessary to comply with law or requests of third-party providers, or to address security or technical issues.

2.4 Changes to Services: If we need to materially change the scope or nature of the Services, or if Third-Party Platform changes necessitate adjustments, we will notify you with as much advance notice as practicable. If any such change will result in a material reduction of service quality or features you have already paid for, you may have the right to terminate the affected Services under clause 12.2, and receive a pro-rata refund of any prepaid fees for the unused portion (if applicable). Minor or routine updates that do not significantly affect use of the Services will not entitle you to any refund.

3. Customer Obligations and Acceptable Use

3.1 Compliance with Laws: You agree to use the Services only for lawful purposes and in a manner that complies with all applicable laws and regulations. This includes (but is not limited to) New Zealand telemarketing, privacy, and consumer protection laws, the Unsolicited Electronic Messages Act 2007 (for any commercial electronic messages), and any regulatory or industry codes of practice relevant to automated calling or electronic communications. You are responsible for ensuring that your use of AI calling (or our use on your behalf) complies with all such laws, including any requirements to obtain consent from call recipients, to honor do-not-call requests, and to provide required disclosures.

3.2 Consent for Calling & Messaging: If you provide us with phone numbers or other contact details to call or message as part of the AI Calling Services, you represent and warrant that you have obtained all necessary consents from the individuals or entities to be contacted. In particular, if the law requires prior consent for automated calls or messages (for example, for marketing or survey robocalls), you must have valid evidence of that consent. You should keep records of how and when consent was obtained for at least the minimum period required by law (for example, New Zealand Privacy Principle 9 requires not holding personal data longer than needed, but telemarketing best practice may recommend keeping proof of consent for a number of years). Upon our request, you will provide documentation of consent for any contact in your database. You acknowledge that it is your responsibility to ensure that individuals on your contact lists have not withdrawn consent or opted out of such communications. You agree that you will not direct us to call any number listed on any applicable “do not call” registry or any individual who has objected to or opted out of such calls.

3.3 Prohibited Uses: You must not use the Services (or allow anyone else to use them):

Unlawful or Harmful Activities: To engage in any fraudulent, deceptive, misleading, or illegal conduct; to impersonate any person; or to harass, defame, abuse, threaten, or otherwise violate the legal rights of any person.
Spam/Scam Calling: To initiate scam calls (calls intended to deceive or defraud) or spam calls (bulk unsolicited calls, telemarketing or robo-dialing without the recipient’s consent). You must also not use caller ID “spoofing” or false identification information when using our calling Services. We have a zero-tolerance policy for spam and scam calling in line with our telephony partners’ policies – any such misuse may result in immediate suspension or termination of Services (see clause 12.3) .
Voice and Content Restrictions: To use any AI voice or content that you do not have rights to use. In particular, you must not use voices or recordings of real individuals without their consent, nor use the AI to generate content that infringes copyright, privacy, or publicity rights of others. You are responsible for the content of your call scripts and any messages delivered; content must not be offensive, obscene, or otherwise violate any law or rights.
System Abuse: To attempt to gain unauthorized access to any system or data, to interfere with or disrupt the Services or any networks, or to breach any security or authentication measures. You must not deliberately do anything that could harm our infrastructure or the infrastructure of any Third-Party Platform (e.g., introducing viruses, initiating denial of service attacks, or using the Services in a manner that unreasonably burdens or degrades service for others). You also agree to abide by any reasonable usage limits we may notify you of (for example, fair use policies for call volume). Automated high-volume dialing or use of the Services for running your own call center operations is not permitted unless expressly agreed in writing as part of your plan. Our telephony suppliers may monitor usage patterns (such as answer rates, call durations, etc.) and prohibit certain patterns (like extremely short calls or very low answer rates) that indicate undesirable calling practices . We reserve the right to throttle or limit your usage if it exceeds reasonable or agreed levels in order to protect service quality for all users.

3.4 Third-Party Terms: Many of our Services rely on Third-Party Platforms (as defined). By using our Services, you agree to comply with any relevant user terms or policies of those third parties. For example, if we integrate or operate via HubSpot on your behalf, you must abide by HubSpot’s user terms and acceptable use policies; if we use VoIPcloud for telephony, you must comply with their fair use and anti-spam rules. Any breach of a third-party’s terms caused by your actions will be considered a breach of our Terms as well. We will inform you of any critical third-party terms that you need to be aware of, but you acknowledge that general platform terms (such as HubSpot’s Customer Terms of Service or VoIPcloud’s service policies) are publicly available and you agree to familiarize yourself with them as needed for your use of our Services.

3.5 Duty to Mitigate Risks: You are responsible for cooperating with us to mitigate any risks associated with the Services. For example, you should review and approve AI call scripts or messages before use, especially if they will be delivered to your clients or leads, to ensure they meet your tone and compliance standards. You should also ensure that any credentials or administrative access you provide to us are done securely. We strongly recommend that you back up your data and systems that we interact with, especially before we undertake any integration work, and that you maintain appropriate security on your own systems. While we will take reasonable care when accessing or configuring your systems, we cannot guarantee that our integration will be error-free or that it will not have unintended effects on your systems (see clause 9 on Liability). It is your responsibility to promptly test and monitor the outcomes of any integration or automated process in your environment and notify us of any issues.

4. Fees and Payment Terms

4.1 Fees and Quotes: The fees for our Services will be set out in a proposal, order form, or invoice, or (for usage-based services) in our rate schedule provided to you. Fees may include one-time charges (e.g. setup or consulting fees), subscription or license fees, and usage-based fees (e.g. per-minute call charges or per text charges). Except as otherwise agreed in writing, quotes or estimates we provide are valid for 30 days and are exclusive of GST (New Zealand Goods and Services Tax) or any other applicable taxes, which will be added to invoices as required by law.

4.2 Prepaid Credits (if applicable): For certain Services (such as AI calling campaigns or SMS sending), we may require you to purchase credits in advance:

Prepaid credits are non-refundable. Once purchased, you cannot obtain a refund for unused credits except where required by law.
Credits will be applied against usage (e.g. minutes of call time, number of calls, or other metrics as specified).
Expiry of Credits: Prepaid credits will expire 12 months from the date of purchase if not used. We encourage you to utilize purchased credits within this timeframe; any expired credits will be forfeited.
We will provide a mechanism for you to check your remaining credit balance and usage. If you exhaust your credits, Services that rely on credits may pause until you top-up your balance. It is your responsibility to maintain a sufficient credit balance for uninterrupted Service.

4.3 Postpaid Invoicing (if applicable): If you are on a postpaid or invoice plan (for example, monthly billing in arrears or a mix of advance and arrears):

Invoicing Cycle: We will invoice you [monthly] unless otherwise specified. Recurring fees (like subscription fees or fixed monthly charges) may be billed in advance, while variable or usage-based fees (like call charges) are billed in arrears at the end of the period. The invoice will detail the charges for the period.
Payment Due: Payment is due within 14 days from the invoice date, unless a different term is stated on the invoice. You agree to pay all invoiced amounts in full and in cleared funds to the bank account or payment platform specified.
Invoice Disputes: If you believe an invoice is incorrect, you must notify us in writing before the due date with details of the dispute. We will review and, if the invoice is in error, issue a correction or credit. You must pay any undisputed portions of an invoice by the due date. During an invoice dispute, we will not suspend the Services provided you have paid all undisputed amounts, but we expect prompt cooperation to resolve the issue.

4.4 Late Payment and Collection: Time of payment is of the essence. If any invoice remains unpaid past the due date:

We may charge a late payment fee or interest. This will be calculated as the lesser of 10% of the overdue amount or the maximum rate permitted by law, per month on the overdue sum (accruing daily) until payment is made in full . This is to cover the additional administrative cost of late payment.
We reserve the right to suspend the Services (including disabling AI call campaigns or halting integration work) if payment is more than 7 days overdue, until all outstanding amounts are paid. We will notify you at least 24 hours in advance before suspension due to non-payment, to give you one last opportunity to pay or discuss a payment plan.
If payment is excessively late (e.g. over 30 days past due) or you are unresponsive regarding payment, we may refer the debt to a collection agency or take legal action to recover the amounts due. You agree that you will be liable for any costs we incur in pursuing collection of overdue amounts, including agency fees, court costs, and reasonable legal fees, on a full indemnity basis.
We may also require future services to be paid in advance if you have a history of late payments.

4.5 No Set-Off: All payments must be made in full without set-off, counterclaim or deduction, except as required by law. This means you cannot withhold payment of any amount due to us by claiming you have a set-off or counter-claim against us (for example, for alleged loss or because you are dissatisfied with the Services). Any such issues should be raised as separate disputes and do not excuse non-payment of invoices for Services already rendered.

4.6 Price Changes: If we need to adjust our standard fees or rates (for example, due to increased third-party costs or changes in our offerings), we will give you at least 30 days’ notice of the change. For subscription or ongoing Services, the new prices will apply from the start of the next billing period after the notice period. If you do not agree to a price increase for a Service that is not under a fixed-term contract, you may terminate that Service by giving us written notice before the new prices take effect. Continuing to use the Service after a price change takes effect constitutes acceptance of the new prices.

5. Intellectual Property Rights

5.1 Leadership Destination IP: All Intellectual Property Rights in and to the Services, and any materials, software, methodologies, processes, know-how or tools used or provided by us in the course of delivering the Services, are and remain owned by Leadership Destination (or our licensors). This includes any algorithms, AI models, workflows, templates, documentation, and content that we have developed prior to or independently of our engagement with you, as well as any general knowledge, skills, and experience (including ideas, concepts, or techniques related to AI or integration) that we acquire or refine during our engagement. Nothing in this Agreement transfers ownership of our pre-existing or underlying IP to you.

5.2 Deliverables and License: If as part of the Services we deliver to you any specific materials or works (for example, a custom AI call script, integration code or configuration, reports, or training materials), we grant you a limited, non-exclusive, non-transferable license to use those deliverables solely for your internal business purposes and for the purposes for which they were delivered. This license is conditional on full payment of all fees due for the Services. You may not resell, distribute, or sublicense our deliverables to any third party without our prior written consent. Except for this license to use, Leadership Destination retains all rights, title, and interest in the deliverables and any Intellectual Property contained therein.

5.3 Customer Data and IP: You retain ownership of all Customer Data and any intellectual property rights you already hold in any materials you provide to us (such as your trademarks, logos, product information, or proprietary data). You grant us a license to use, reproduce, modify, and adapt your materials and data as needed to perform the Services. For example, if you provide a list of customer phone numbers and a script for an AI call campaign, you permit us to input that data into our systems and third-party calling platforms to execute the campaign. You also permit us to make and store recordings or transcripts of calls (if part of the Service) and to analyze that data for your project’s purposes. We will not use your Customer Data for any purposes outside of providing and improving the Services for you, except as permitted by law or as part of aggregated, de-identified analytics (see Section 7 on Data Protection).

5.4 Third-Party IP: Some aspects of the Services may include third-party intellectual property (for example, third-party software, libraries, AI models, or services that we utilize). All rights in third-party IP remain with the respective third-party owners. Our use of such third-party IP is typically under license or terms that do not permit us to grant ownership or broad sublicensing rights to you. We will ensure we have the necessary rights to use third-party IP in delivering the Services, and we grant you whatever sub-license or usage rights in that IP that we are permitted to grant for you to receive the intended benefit of the Services. For example, if we integrate a third-party AI voice service, we grant you the right to use that service through our integration as long as you comply with these Terms and any mandatory flow-down terms of the third party. We will inform you of any such special terms if they apply.

5.5 Feedback: If you provide any feedback, suggestions, improvements, or ideas regarding our Services or potential new services (“Feedback”), you agree that we are free to use and incorporate such Feedback in our products and services without any obligation to you. Any such Feedback you provide is completely voluntary, and we may use it perpetually and irrevocably without restriction or compensation to you.

5.6 No Trademark License: Nothing in this Agreement grants either party any rights to use the other party’s trade names, logos, or trademarks, except that we may use your name or logo in our client list or marketing materials with your prior consent (which should not be unreasonably withheld). If you do not wish us to publicize our work for you, please let us know and we will refrain from mentioning you in our marketing. You may not use our name, logos, or marks publicly without our written consent.

6. Confidentiality

6.1 Confidential Information: During the course of our engagement, either party (“Discloser”) may disclose or make available to the other (“Recipient”) certain non-public information that is marked or identified as confidential, or that by its nature should reasonably be understood to be confidential (“Confidential Information”). Confidential Information includes, but is not limited to: business plans, strategies, technical information, pricing, customer lists or data, software (including source code), algorithms, and any documentation or materials designated as confidential. For the purposes of clarity, Customer Data that you provide to us (such as your contact databases, call content, etc.) is your Confidential Information, and any non-public aspects of our technology or methods are our Confidential Information.

6.2 Exclusions: Information is not considered Confidential Information if the Recipient can show that: (a) it was already known to the Recipient without an obligation of confidentiality prior to disclosure by the Discloser; (b) it was or becomes generally available to the public through no breach of this Agreement by the Recipient (for example, information that is publicly available on a website without breach); (c) it was independently developed by the Recipient without reference to or use of the Discloser’s Confidential Information; or (d) it was rightfully obtained by the Recipient from a third party who had the right to disclose it without confidentiality obligations.

6.3 Confidentiality Obligations: The Recipient agrees to use the Discloser’s Confidential Information only for the purpose of fulfilling obligations or exercising rights under this Agreement, and not for any other purpose. The Recipient will not disclose the Discloser’s Confidential Information to any third party except to its personnel or subcontractors who need to know it to carry out the Services (and who are bound by confidentiality obligations at least as protective as these Terms). The Recipient will protect the confidentiality of the Discloser’s information using the same degree of care it uses to protect its own confidential information of a similar nature, and at least a reasonable standard of care.

6.4 Compelled Disclosure: If the Recipient is required by law, court order, or governmental authority to disclose Confidential Information of the Discloser, the Recipient must, to the extent legally permitted, give prompt notice to the Discloser so that the Discloser may seek an appropriate protective order or other remedy. If no protective order is obtained, the Recipient may disclose only that portion of Confidential Information legally required to be disclosed, and will use reasonable efforts to ensure the information is afforded confidential treatment.

6.5 Return or Destruction: Upon termination of the Services or upon the Discloser’s request, the Recipient will return or destroy (at the Discloser’s option) all of the Discloser’s Confidential Information that is in tangible form, and delete or expunge such information from electronic storage, except that the Recipient may retain one archival copy for legal/regulatory compliance or dispute resolution purposes, and any electronic backups automatically maintained in secure archival systems (provided that any retained information remains subject to confidentiality obligations).

6.6 Privacy Policy: To the extent Confidential Information includes personal information, our Privacy Policy (available on our website) will also apply to how we handle that data. In the event of any inconsistency between these Terms and our Privacy Policy regarding personal information, the more protective requirement (from the perspective of the data subject) shall govern.

7. Privacy and Data Protection

7.1 Compliance with Privacy Laws: Both parties agree to comply with all applicable privacy and data protection laws in respect of personal information collected, used, stored, or disclosed in connection with the Services. Leadership Destination is bound by the New Zealand Privacy Act 2020 and will handle personal information in accordance with the Act and the 13 Information Privacy Principles (IPPs) it contains. We will only collect and use personal information as necessary to provide the Services, or as otherwise permitted by law. We will not sell personal information to third parties. We will take reasonable technical and organizational measures to protect personal information against loss, unauthorized access, or misuse.

7.2 Purpose of Collection: You agree that we (and relevant Third-Party Platforms we utilize) may collect and process personal information for the purpose of delivering the Services. This may include (depending on the Service) information about you and your personnel (for example, login credentials, business contact details) and information about third parties such as your customers or leads (for example, names and phone numbers to call, call audio recordings or transcripts, CRM records, and call results). We will not use or disclose personal information for purposes beyond providing the Services, improving and troubleshooting our Services, fulfilling our legal obligations, or other purposes agreed with you.

7.3 Call Recording and Monitoring: As part of the AI Calling Services, telephone calls may be recorded or transcribed, and metadata (such as call duration, time, outcome) will be generated. We will always comply with New Zealand law regarding call recording, which generally requires that at least one party to the call consents to the recording. In practice, since these AI calls are made on your behalf, you are deemed to consent to the recording of the calls for business purposes. Where practical or if required by law or best practice, we will include an automated disclosure at the start of calls indicating that the call may be recorded and/or that an AI system is being used. You are responsible for advising us if you require specific wording or additional measures to obtain consent from call recipients (for example, if you prefer not to record calls or if you want us to prompt the recipient to opt-in to an AI call). By default, if you do not instruct otherwise, you agree that we may record calls and use those recordings for service delivery, quality assurance, and training of our AI models (with appropriate safeguards as described below).

7.4 Use of Personal Data in AI Systems: Any personal data that is processed through our AI systems or third-party AI platforms will be handled with care. We will anonymize or aggregate personal data wherever feasible when using it to improve AI models or analytics. For example, call recordings or transcripts may be analyzed to improve the AI agent’s performance, but if we retain data for such improvement after your project, we will de-identify it so it no longer directly identifies any individuals. We will not use personal information from your data to profile or target individuals outside of the context of providing the Services to you, and we will not use it in a way that is inconsistent with the purposes originally authorized by those individuals (except with further consent or if required by law).

7.5 Data Retention and Deletion: We will not keep personal information for longer than is reasonably necessary to fulfill the purposes of the Services or to meet legal requirements. By default, we retain call recordings, transcripts, and related data for a period of [12 months] after creation, to allow you to access them for analysis and for us to use them for improving the service. After this period, we may securely delete or anonymize the data, unless we are required by law or have a legitimate business need to retain it for longer (for example, to resolve disputes, to comply with financial record-keeping laws, or if you instruct us to retain certain data longer). Metadata (such as usage logs or aggregated statistics that do not identify individuals) may be retained longer for service improvement purposes. If you terminate Services (or at your request), we can return or delete personal data earlier, provided doing so is feasible and consistent with our legal obligations. We will provide confirmation of deletion upon request. Please note that data held in backup systems may persist for some additional time until those backups cycle out, but we will not actively use personal data from terminated accounts except as needed for legal compliance or legitimate internal purposes.

7.6 Cross-Border Data Transfers: You acknowledge that to provide the Services, personal data may be transferred to or stored in cloud servers or systems outside New Zealand (for example, our AI platform or telephony provider may operate from the USA, Australia, or other countries). We will only transfer personal information outside New Zealand in compliance with the Privacy Act 2020, including ensuring that the receiving party is either in a jurisdiction with comparable privacy safeguards or is contractually obligated to protect the information to a standard comparable to New Zealand’s laws. By using our Services, you consent to such cross-border transfers on these terms. We will provide information on the countries in which particular data may be stored upon request. We will also follow any additional instructions or requirements you have regarding international data transfer, to the extent feasible (for example, if you require data to be stored only in certain jurisdictions, we will try to accommodate that if possible or inform you if not).

7.7 Security Measures: We implement reasonable security measures to protect personal data, including encryption of data in transit and at rest where appropriate, access controls, and regular security assessments of our systems and vendors. However, no method of transmission or storage is completely secure. You also play a role in security: you must keep any credentials or access tokens we use for integration secure, and notify us immediately of any suspected unauthorized access. If there is any data breach involving your personal information, we will notify you and the Office of the Privacy Commissioner as required by the Privacy Act’s breach notification rules (if the breach is likely to cause serious harm). We will coordinate with you on public communications or notifications to individuals if needed.

7.8 Data Subject Rights: If you or an individual whose information is in the Customer Data wishes to exercise any rights under privacy law (such as the right to access or correct personal information, or withdraw consent), we will assist with those requests. For example, if one of your contacts requests to be “forgotten” (deleted from calling lists), you should update your records and instruct us to delete them from any of our systems storing that info. If we receive a direct request from an individual and identify that the data came from you as our customer, we will forward the request to you (when permitted by law) and cooperate in fulfilling it.

7.9 Privacy Policy and Additional Terms: Our detailed Privacy Policy (available on our website) provides further information on how we handle personal data. These Terms should be read in conjunction with our Privacy Policy. In case of any conflict, these Terms and any specific data protection agreements between us will take precedence for matters specifically related to the Services. If required by law or the nature of data processing, we are open to entering into a separate Data Processing Agreement with you to meet obligations (for instance, under EU GDPR if you provide us EU personal data – though our Services are focused on New Zealand, we recognize some customers might have international operations).

8. Third-Party Platforms and Services

8.1 Use of Third-Party Platforms: You acknowledge that our Services often leverage third-party telecommunications and software platforms. Notable third-party services we work with include:

Retell AI: an AI voice and call automation platform used to create and operate AI phone agents.
VoIPcloud (VoIPLine Telecom): a telephony network provider through which calls are routed (providing phone numbers, SIP trunking, etc.).
HubSpot: a customer relationship management (CRM) system that may be integrated for managing leads, call outcomes, or marketing workflows.
GoHighLevel (HighLevel): a marketing and communications platform that may be used for campaigns or integrations.
Other cloud services or APIs as needed (e.g., for speech recognition, data storage, etc.).

These Third-Party Platforms have their own service terms, privacy policies, and service level standards. We do not own or control these third parties, and thus:

We cannot guarantee their continuous availability or performance. Accordingly, we are not liable for downtime, errors, or data loss caused by third-party services. For example, if VoIPcloud experiences a network outage that stops calls from going through, or if HubSpot’s API is temporarily unavailable, our obligation is to inform you and work with the provider to restore service, but we are not in breach of our contract with you due to such third-party failure.
Features and limitations: Our description of the Services to you will be based on the current features available through these platforms. If a third-party provider changes their offerings, pricing, or terms in a way that affects our Services to you, we will do our best to adapt and will inform you of any material impacts. If, for instance, a third-party introduces a new fee that affects the cost of your Service, we will let you know and such costs may be passed through with notice as provided in section 4.6.
Upgrades and Changes: Third-Party Platforms may update their software or APIs from time to time. We may need to install updates or make changes to integrations accordingly. We will attempt to do so in a way that minimizes disruption. However, if a third-party discontinues a service or a feature that you rely on, we will discuss alternative solutions with you (which may incur additional cost if substantial work is needed to migrate to a new platform).

8.2 Third-Party Terms Flow-Down: By using our Services, you are also agreeing to certain terms of the Third-Party Platforms that are essential for legal use. For example:

Telephony Usage: You must not use the telephony services for unlawful, spam, or abusive purposes (as detailed in section 3.3), in alignment with VoIPcloud’s Acceptable Use and Anti-Spam policies . VoIPcloud and other carriers require that users refrain from causing network disruption or engaging in spam calls, and reserve rights to suspend service for violations. We in turn reserve the right to suspend or terminate our Services to you if your actions put us in breach of our carrier agreements.
CRM/Software Use: If we integrate with your HubSpot or similar software, your use of data through that integration must comply with the CRM’s user terms. For instance, HubSpot’s terms may forbid importing illegal or scraped contact lists or using their system for sending unsolicited communications. If our integration with HubSpot or another platform is terminated by the platform provider (for example, if they revoke API access due to violation of their terms attributable to your use), we will not be responsible for the loss of that integration functionality and it may be treated as a termination for cause by us if due to your breach (see section 12).
AI Platform Terms: Retell AI’s terms may include certain restrictions (such as not using the service to create discriminatory or illegal content, or requirements to disclose AI use). We will manage the AI platform usage on your behalf, but you must not instruct us to use the AI in ways that would violate those terms. For example, if Retell AI or similar platform prohibits using their AI voice to impersonate real individuals without consent , you must not request us to do so.

8.3 No Endorsement or Warranty of Third-Party Services: We do not make any warranties or guarantees regarding the Third-Party Platforms themselves. Any contractual or legal relationship regarding those services is between you and the third-party provider (in some cases, you may not have a direct contract if we are the account holder with the provider; nonetheless, the provider’s standard terms and policies still indirectly govern permissible use). We will provide reasonable assistance if you need to interface with a third-party provider for support or compliance matters, but any remedies for failures of a third-party service will be limited to those offered by that third party. For example, if a telecom provider has a service credit policy for outages, and an outage occurs, we will pass any applicable credits on to you, but we have no additional liability for the outage beyond that.

8.4 Integration with Your Systems: When we perform Integration Services with your internal systems or third-party systems you use:

You confirm that you have the rights and any necessary licenses to allow the integration. For example, if you want us to integrate with a database or software, you must have the user rights and API access rights to do so.
You acknowledge that integrations often involve data being transmitted between systems. We are not responsible for how a third-party system processes data once it receives it from our integration (for instance, if we send a call result to HubSpot and HubSpot accidentally deletes some data due to their bug, that is outside our control).
We will follow the documented integration approach and use any sandbox or testing environments you provide to minimize risk. However, you accept that when we connect to live systems, there is potential for unintended data merges, duplications or deletions. You agree to hold us harmless (to the extent allowed by law) for any unintended consequences within your systems caused by authorized integration activities, provided we have acted with reasonable care. (In plain terms: we will do our best, but you won’t sue us because an integration we did, with your permission, inadvertently caused some data issue in your system. We will help you fix it, but our liability is limited as per Section 9).

9. Disclaimers and Limitations of Liability

9.1 No Warranty: To the fullest extent permitted by law, the Services are provided “as is” and on an “as available” basis. While we strive for high quality and reliability, we do not guarantee that the Services will be uninterrupted, error-free, or will meet all of your specific requirements. For example, we do not warrant that:

AI call bots will perfectly understand every conversation or never produce an incorrect or awkward response.
The Services will generate any particular financial return or business benefit for you.
Integrations will function flawlessly with every software update or variation in your systems.
The Services will be secure from every possible cybersecurity threat (though we will take security measures as stated).

All implied conditions or warranties (including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement) are expressly disclaimed except to the extent that they cannot be lawfully disclaimed. If you are acquiring our Services for the purposes of a business, you agree that the guarantees and remedies provided in the Consumer Guarantees Act 1993 do not apply to this supply. If you are deemed a consumer under New Zealand law and cannot exclude such terms, then nothing in these Terms will exclude or limit any rights or remedies you have under law, but in such case our liability will be limited to the maximum extent permissible (for instance, for services, possibly to supplying the services again or paying the cost of having the service supplied again, as allowed under the Consumer Guarantees Act).

9.2 Limitation of Liability: In no event will Leadership Destination (including our directors, employees, and contractors) be liable to you for any indirect, consequential, or special losses or damages of any kind. This includes, but is not limited to, loss of profits, loss of revenue, loss of business opportunity, loss of goodwill or reputation, loss of data, or business interruption losses, whether in contract, tort (including negligence), equity or otherwise. You acknowledge that the Services involve new and evolving technologies (AI and cloud integrations), and there may be risks and unforeseen issues; you accept that a certain level of risk is inherent and reflected in the fees agreed.

To the extent we have any liability under this Agreement (despite the exclusions), our total cumulative liability to you for all claims arising in any 12-month period is limited to the total amount of fees you paid us for Services in that 12-month period (or, if the claim arises before 12 months of service have elapsed, the amount paid up to the date of the claim). If no fees were paid (for example, during a free trial or pilot), our liability is limited to NZ $100. This cap includes all forms of liability including but not limited to breach of contract, negligence, misrepresentation, or other torts.

9.3 Specific Liability Exclusions: Without limiting the above general exclusion and cap:

Third-Party Issues: We are not liable for any damages or losses caused by failures or actions of Third-Party Platforms, or your other vendors, or any telecommunications issues outside our control (e.g., internet outages, phone network problems). See Section 8 regarding third-party responsibility.
Customer Acts or Omissions: We are not liable for any problem caused by your failure to fulfill your obligations under these Terms, including if you provided incorrect data, lacked necessary consents, failed to follow our instructions or recommendations, or misused the Services. For example, if you neglect to scrub a contact list against an opt-out list and a complaint arises, we are not responsible for that consequence. If you fail to secure your login credentials and an unauthorized person misuses the Services, we are not liable for resulting harm.
Data and Security: We are not responsible for any loss or corruption of your data, unless we fail to take reasonable data protection measures as outlined in Section 7. You should have your own backups of any critical data. If we integrate or have admin-level access to your system, we will use care, but you assume all risk for any unintended changes or damages within your systems (except to the extent caused by our deliberate breach of duty or gross negligence). Even in the event of our error, our obligation will be to help restore or mitigate, and any liability remains subject to the limits in this Section.
Reputational or Regulatory Consequences: You bear responsibility for the content and recipients of communications made using our Services. We do not accept liability for any reputational damage or regulatory fines you may incur as a result of how you choose to use the Services. For instance, if an AI call inadvertently offends a recipient or is not compliant with a particular industry regulation and this leads to complaints or brand damage, we will certainly cooperate with you to address the issue, but you will not hold us liable for the fallout. It is important that you review campaign content and target lists for compliance and appropriateness (per Section 3.5).
No Liability for Consequential Losses: To re-emphasize, we will not be liable for any loss that is a consequence of an issue rather than a direct result. For example, if the Services are unavailable for a day and you miss an opportunity or your business operations are interrupted, we are not liable for those downstream business losses or third-party claims. Our liability (if any) would only be for direct losses (like a portion of fees for services not provided during downtime, subject to the cap above).

9.4 Exceptions: Nothing in these Terms is intended to exclude or limit liability for: death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability which may not be lawfully excluded or limited. Additionally, if any statute implies warranties or conditions or imposes obligations upon us which cannot be excluded, restricted, or modified (or only to a limited extent), then our liability is limited to the maximum extent allowed by that statute.

9.5 Acknowledgement: You acknowledge that the allocation of risk in this Section 9 is a material part of the basis of the bargain between us. The fees charged for Services would be significantly higher if we were to assume more risk. By accepting these Terms, you agree that these exclusions and limits of liability are fair and reasonable given the nature of the Services and alternatives available in the market.

10. Indemnification

10.1 Your Indemnity to Us: You agree to indemnify, defend, and hold harmless Leadership Destination and our directors, officers, employees, and agents (the “Indemnified Parties”) from and against any and all claims, demands, suits, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

Your Breach: Any breach by you of these Terms or the Agreement (including any breach of your warranties or obligations, such as the obligation to obtain consent for calls, or misuse of the Services in violation of Section 3).
Your Data or Instructions: Our possession or use of Customer Data or other materials you provide (for example, if you give us a contact list or content to use in a call and it turns out using it infringes someone’s rights or violates a law, or if the data is personal information that was collected without proper authority, etc.). You warrant that uploading or providing your Customer Data to us, and our processing of it for the Services, will not infringe any third party’s intellectual property, privacy or other rights.
Your Users and Customers: Any claims from third parties (including your customers or individuals called) arising from your use of the Services. For instance, if someone you asked us to call alleges the call violated their rights (e.g., a privacy complaint or a nuisance call complaint), or if a regulatory body imposes a fine because of a calling campaign we ran at your direction, you will indemnify us for any costs or penalties incurred.
Violation of Law: Any fines, penalties, or claims resulting from actions you took using the Services that violate any law or regulation (such as telemarketing laws, spam laws, privacy laws, or consumer protection laws).

This indemnity includes covering the Indemnified Parties’ costs in investigating and defending such matters (including lawyers’ fees on a solicitor-client basis). We will notify you promptly of any claim for which we seek indemnification and will allow you to control the defense and settlement of the claim, provided that you do not settle any claim in a manner that imposes any liability or admission of wrongdoing on us without our prior written consent (not to be unreasonably withheld). We have the right to participate in the defense with counsel of our choice at our own expense.

10.2 Our Indemnity to You: Leadership Destination’s aim is to perform Services professionally and lawfully. We will defend and indemnify you against third-party claims that deliverables we created and provided to you infringe a third party’s intellectual property rights, provided that you have used those deliverables within the scope of the Agreement and have not modified them or used them in combination with other materials in a way that causes the infringement. This clause does not apply to third-party software or materials (where typically the third party would have their own obligations) nor to any content or specifications you provided. If such an infringement claim arises, we may choose to (a) obtain the rights for you to continue using the deliverable, (b) modify or replace it so it’s non-infringing, or (c) if options (a) and (b) are not feasible, terminate the license for that deliverable and (if you have actually paid for that portion of Services) refund you the fees paid for that deliverable, minus a reasonable use charge. This Section 10.2 states our entire liability and your sole remedy for any intellectual property infringement by our deliverables. (We note that given much of the Service uses third-party platforms and your content, it is rare for us to need to indemnify in this way, but we include this to give you peace of mind that if we knowingly include some proprietary content of others in what we deliver to you, we take responsibility for that.)

10.3 Conditions of Indemnity: The indemnified party must:

Promptly notify the indemnifying party in writing of the claim (delay in notice does not relieve indemnity except to the extent it prejudiced defense).
Provide reasonable information and cooperation in the defense of the claim at the indemnifying party’s expense.
Mitigate its own losses where possible. The indemnifier’s obligations are reduced to the extent the loss was increased by the indemnified party’s failure to reasonably mitigate or by the indemnified party’s wilful misconduct.

11. Suspension and Termination

11.1 Termination by Customer: You may terminate this Agreement or any specific Service for convenience by giving us 30 days’ written notice (unless a different notice period is specified in a separate service agreement or order form). If you terminate while on a fixed-term or minimum commitment contract, early termination charges specified in that contract (if any) will apply. For pay-as-you-go services without a fixed term, you can terminate anytime with notice and we will stop billing from the end of the notice period. Note that prepaid credits are non-refundable upon termination (Section 4.2), and any unused credits will expire at termination (unless otherwise required by law or unless we agree in writing to refund a portion as a gesture of goodwill in special cases).

11.2 Termination or Suspension by Leadership Destination: We may terminate the Agreement or any Service, or suspend the Services (in whole or part), immediately by written notice to you if:

Non-Payment: You fail to pay any amount due and such breach is not remedied within 7 days after we have notified you of the overdue payment.
Serious Breach: You commit a material breach of these Terms (such as unauthorized or illegal use of the Services, breach of Section 3 acceptable use, or a confidentiality or data protection breach) and (if remediable) fail to remedy it within 7 days of notice from us. For clarity, any breach that puts us in jeopardy of legal liability or loss of service from a third-party provider is considered material and may not be remediable after the fact (e.g., if you caused spam complaints or a breach of telecom rules, we might suspend immediately).
Repeated Breaches: You repeatedly breach these Terms in a manner that indicates an inability or unwillingness to comply, even if each breach individually is not material.
Insolvency: You become insolvent, go into liquidation or receivership, or any analogous event occurs indicating an inability to pay debts.
Legal or Safety Reasons: We are required to do so by law or a regulatory authority, or we determine in good faith that continuing to provide Services would be illegal or would pose a significant risk to the security or operation of our systems or those of our other customers (for example, we detect malicious traffic coming from your integration, etc.).

In the case of suspension, we will restore Services once the issue is resolved (e.g., payment made, or breach remedied and assurances given). In the case of termination, we may also at our discretion terminate any other ongoing engagements with you if we believe the cause of termination could affect those as well (for instance, if you misused one Service, we might choose to end all Services).

11.3 Effect of Termination: Upon termination of the Agreement or a Service:

We will stop providing the terminated Services. For AI calling, this means calls will cease; for integrations, we may disconnect or disable any connectors or accounts we manage. We recommend you have backup processes if needed.
You must immediately pay all amounts owing up to the date of termination (and any applicable early termination charges). We will provide a final invoice if applicable.
Each party will return or delete the other’s Confidential Information as required in Section 6.5, and we will handle any personal data deletion as per Section 7.5.
Any licenses granted to you for deliverables under Section 5.2 will cease, except to the extent necessary for you to continue using results of the Services already delivered for their intended purpose (for example, if we built an integration that remains in your system, you can continue to use the integration deliverable, but we are no longer obligated to maintain it and we retain IP rights).
If you request and if feasible, we will provide reasonable assistance to transition the Services or data to you or a third party, at our standard rates for such extra work, under a separate agreement.

11.4 Surviving Clauses: Any clause which by its nature is intended to survive termination or expiry of this Agreement will survive. This includes (but is not limited to) provisions on intellectual property ownership, confidentiality, data protection (to the extent applicable post-termination), limitations of liability, indemnities, and governing law/dispute resolution.

12. Subcontracting and Assignment

12.1 Subcontracting: Leadership Destination may subcontract parts of the Services to third parties (including consultants or service providers, some of whom may be located overseas) provided that: (a) we remain your primary point of contact and responsible to you for the delivery of the Services (except as otherwise disclaimed in these Terms for third-party platform issues), and (b) any subcontractors agree to be bound by confidentiality and data protection obligations no less protective than those in this Agreement. We will take reasonable steps to ensure the quality of subcontracted work. For example, we may subcontract certain software development or data processing tasks to reputable providers or freelancers. We will be liable for the work of subcontractors as if it were our own work under this Agreement, except that if a subcontractor is a third-party platform you engaged (for example, if you hire us to configure your own contract with another vendor), then that third party is not acting as our subcontractor but rather as your own service provider (in which case Section 8 applies). We will not subcontract the entirety of our obligations in a manner that leaves you effectively dealing with a different provider without your knowledge.

12.2 Offshore Delivery: You acknowledge that some Services or parts of Services may be delivered from outside New Zealand. For instance, we might use offshore developers to write integration code, or an overseas call center partner to monitor AI call quality. We will ensure that any offshore subcontractors are subject to appropriate agreements to protect your information and comply with applicable New Zealand privacy requirements (as noted in Section 7.6 regarding cross-border transfers). If you have policies or restrictions regarding offshore handling of your data, you must inform us before the start of the Services so we can discuss and accommodate if possible. By default, by agreeing to these Terms, you permit us to use personnel in jurisdictions we deem appropriate for the task, in compliance with the above safeguards.

12.3 Assignment by Customer: You may not assign or transfer this Agreement or any of your rights or obligations under it without our prior written consent. Because our Services often involve access to your systems and data, we need to know who we are dealing with. Any attempted assignment without consent is void. (For example, if you sell your business and want to transfer our contract to the new owner, please contact us – we will not unreasonably withhold consent, but we will likely require the new entity to agree in writing to these Terms and perhaps undergo a vetting process especially regarding use of personal data.)

12.4 Assignment by Leadership Destination: We may assign or novate this Agreement to a successor entity in the event of a merger, acquisition or sale of our business or a restructuring. We may also assign our right to receive payments under this Agreement to a third party (for example, as part of an invoice financing arrangement) – such an assignment of receivables will not detrimentally affect your rights or obligations. Except for the foregoing, we will not transfer this Agreement without your consent, which will not be unreasonably withheld.

13. Dispute Resolution

13.1 Good Faith Discussions: If any dispute arises between us in relation to this Agreement or the Services, both parties agree to first attempt to resolve it by discussion and negotiation in good faith. You should contact us at the first sign of an issue, and we will likewise raise any issues with you promptly. The goal is to resolve concerns quickly and maintain a positive working relationship.

13.2 Mediation: If we cannot resolve a dispute through direct negotiation within 14 days (or another period agreed by both of us) from when the issue was first formally raised in writing, then either party may by written notice to the other propose that we try to resolve the dispute through mediation. If the parties agree, the mediation will be conducted by a single mediator (independent and neutral) chosen by mutual agreement. If we cannot agree on a mediator, either party may ask the Resolution Institute of New Zealand (or a similar reputable mediation body) to appoint one. The mediation will be conducted in Auckland (unless both parties agree to another location or to online mediation) and in English, under the Resolution Institute’s standard mediation agreement. Each party will bear its own costs of preparation and attendance, and the mediator’s fee will be shared equally unless agreed otherwise. Both parties agree to participate in the mediation in good faith and try to reach a mutually acceptable resolution.

13.3 Litigation: If the dispute is not resolved within 30 days after the mediator is appointed (or if one party invites mediation and the other declines or fails to participate), then either party may proceed to litigation. Any court proceedings must be brought in New Zealand, as set out in clause 14.2 below. The parties may also mutually agree to arbitration or another form of dispute resolution, but neither can be compelled to arbitrate unless a separate arbitration agreement is made.

13.4 Urgent Relief: Nothing in this clause 13 prevents either party from seeking urgent interlocutory relief (e.g., an injunction or temporary restraining order) from a court to protect its rights or Confidential Information, if such relief is warranted, without first engaging in mediation. However, once immediate injunctive relief is secured or if the urgency passes, the parties should still follow the dispute resolution process for the underlying dispute.

13.5 Continued Performance: During any dispute, both parties shall, to the extent reasonably possible, continue to perform their obligations under this Agreement. In other words, the existence of a dispute does not itself allow you to withhold payment or for us to stop providing Services (unless the dispute directly prevents performance or unless you legitimately terminate as per the Terms). However, if the dispute is about a specific activity, that activity may be paused by mutual agreement pending resolution.

14. Governing Law and Jurisdiction

14.1 Governing Law: These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of New Zealand. The New Zealand Fair Trading Act 1986 and Consumer Guarantees Act 1993 may apply to protect you in some circumstances if you are a consumer; however, as stated, if you are using our Services for business purposes, you agree that those Acts (to the extent they can be contracted out of) do not apply.

14.2 Jurisdiction: The courts of New Zealand have exclusive jurisdiction to hear and determine all disputes arising out of or related to these Terms or the provision of Services. You and we each irrevocably submit to the jurisdiction of the New Zealand courts. If not already specified, the parties agree that the appropriate venue will be the courts of Auckland, New Zealand (provided that this does not prevent a party from seeking enforcement of a New Zealand judgment in another country’s courts if necessary).

14.3 Commerce Commission Guidance: We intend for these Terms to be fair and transparent. In the event any provision is found to be unlawful or unenforceable (for example, deemed an unfair contract term under the Fair Trading Act’s unfair contract terms provisions for standard form consumer contracts), that provision will be severed or interpreted in a way to make it enforceable, and the rest of the Agreement will remain in effect. Our goal is to comply with Commerce Commission guidance, and we welcome feedback from you if any part of these Terms seems unclear or overly onerous.

15. General Provisions

15.1 Amendments: We may amend or update these Terms from time to time, especially if we update our Services or if laws change. If we do so, we will provide you with at least 30 days’ notice of the changes (typically via email or a notification on our website or customer portal). If you continue to use the Services after the effective date of the updated Terms, that will indicate your acceptance of the changes. If you do not agree to the changes, you may terminate the Services affected before the updated Terms take effect (and in such case, if the changes materially reduce your rights or protections, you may be entitled to a pro-rata refund of prepaid amounts for the terminated portion). No other amendment to this Agreement will be effective unless in writing and signed or agreed by both parties.

15.2 Entire Agreement: These Terms, along with any specific service agreement, proposal, or order form provided to you, constitute the entire agreement between you and Leadership Destination regarding the Services and supersede all prior discussions, proposals, or understandings (whether written or oral) relating to the Services. Each party acknowledges that in entering this Agreement it has not relied on any representation, warranty, or statement not expressly set out in these Terms or written contract. However, nothing in this clause limits liability for fraudulent misrepresentation.

15.3 Force Majeure: Neither party will be liable for any delay or failure to perform its obligations (other than payment obligations) if such delay or failure is due to an event beyond its reasonable control. Such events (commonly known as “Force Majeure” events) include, but are not limited to: natural disasters (e.g. earthquakes, floods), acts of God, war, terrorism, civil unrest, pandemic or epidemic events, power or utility outages, strikes or labor disputes, and failures of third-party systems or networks (including global Internet outages or telecommunications failures not caused by the obligated party). The affected party must promptly notify the other of the event and use reasonable efforts to mitigate its effects and resume performance. If a Force Majeure event continues for more than 30 days, either party may terminate the affected Services upon written notice to the other without penalty. For clarity, the COVID-19 pandemic (or similar health crisis) and government restrictions arising from it could constitute Force Majeure if they directly prevent a party from performing (e.g., if a lockdown prevents staff from accessing facilities necessary for call operations).

15.4 Notices: Any official notices under this Agreement should be in writing and delivered to the respective party’s notified contact address or email. For example, you may send notices to us at our registered business address or the email address we provide for contract notices, and we will send notices to the contact details you gave at sign-up or as later updated. Notices will be deemed received: if delivered by hand or courier, on receipt; if sent by registered post, 3 business days after posting (or 10 business days if international); if sent by email, when the email is sent without an error bounce, provided it’s sent by 5pm on a business day (otherwise the next business day). It is your responsibility to keep your contact details up to date with us. Routine operational communications (like support tickets or service updates) may be sent through normal channels and do not need formal notice status.

15.5 Relationship of Parties: We are an independent contractor to you. Nothing in this Agreement creates a partnership, joint venture, or employment relationship between us. Neither party has authority to act on behalf of or bind the other in any way unless expressly provided in these Terms. You are solely responsible for your own business operations, and we are responsible for ours.

15.6 No Waiver: If either party fails to enforce any provision of these Terms or delays in enforcing it, that will not be a waiver of its right to do so later. Any waiver of a breach of these Terms must be in writing and signed by the waiving party, and will not be considered a waiver of any later breach.

15.7 Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or tribunal of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it enforceable (if possible) or severed if modification is not possible. The remainder of the Terms will remain in full force and effect. In such case, the parties shall negotiate in good faith to replace any invalid provision with a valid provision that comes closest to the intention of the original.

15.8 Rights of Third Parties: A person who is not a party to this Agreement has no rights to enforce any term of this Agreement (except that any Indemnified Party who is not a direct signatory can rely on the indemnity in Section 10 as if a party). The parties can agree to vary or rescind this Agreement without the consent of any third party.

15.9 Consumer Contracts: If you are entering into these Terms as a consumer (and not for business purposes), certain provisions above that are indicated as applying when the Services are for business may not apply to you. In particular, nothing in this Agreement is intended to contravene the Fair Trading Act 1986 or the Consumer Guarantees Act 1993. If you are a consumer:

Our Services come with guarantees that cannot be excluded under New Zealand law. For serious service failures, you are entitled to cancel services and receive a refund for the unused portion, or compensation for the reduction in value below the price paid. For minor failures, we may choose to fix the issue or refund you.
Any limitations or exclusions in these Terms shall apply only to the maximum extent permitted under law.

(The above consumer notice is provided for clarity; however, our Services are generally designed for business customers. If you are an individual using our Services primarily for personal, domestic, or household purposes, please let us know so we can ensure your rights are fully protected and understood.)

Acceptance: By signing a service order, clicking “I Agree” (online), or by using our Services, you acknowledge that you have read and understood these Terms and agree to be bound by them. If you have any questions or concerns about these Terms, please contact us before using the Services. We’re committed to delivering value through our AI and integration solutions while safeguarding both our and our customers’ interests. Thank you for choosing Leadership Destination as your partner in AI-driven business solutions.